If your order is incorrect or you have a need to return or exchange an item, please call customer service at 423-914-0320 within 48 hours of receiving goods. Customer service will provide you with the required return authorization number and answer any questions regarding the product return/exchange procedure. We will accept returns up to 10 days after your receipt of goods.
Please follow the returns procedure check list below to ensure that no shipping damage will occur.
- Only unused undamaged product that has not been mounted nor driven on is eligible for return.
- Credit amount will be less all freight charges incurred with the exception of Trackdaytire.com fulfillment errors.
- Orders shipped via Federal Express or UPS are charged freight both ways on refused shipments.
- Credits will be issued to the credit card or PayPal account used on the original order.
- Please do not ship return tires via the U.S. Postal Service.
- Original packaging or strapping should be completely intact. (If not, ship tires individually. Do not tape together.)
- Make sure each returned tire is clearly marked with your return address, Trackdaytire.com ’s returns address & a packing slip with the approved Return Authorization Number.
Shipping and Damage Claims
If your shipment has arrived damaged, please contact Customer service via e-mail within 48 hours. Please attach a picture of damaged product if possible. We will report the damage to the shipper and arrange for replacement or exchange.